E-crm in banks thesis
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- International journal of e-education, e-business, e-management and e-learning, vol 1, no 1, april 2011 abstract—customer relationship management (crm) has.
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Master thesis in business administration electronic customer relationship management (ecrm) from the perspective 421 e-crm in online banking. A comparative study of nationalized and private banks with i hereby affirm that the work presented in this thesis is collaborative and e.